Andrew McMillan

FORMER CUSTOMER SERVICE HEAD OF JOHN LEWIS

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The John Lewis name is not just synonymous in the UK with quality of product but also with quality of service and that is in no small part down to the efforts of motivational speaker Andrew McMillan when he was customer service head for the department store.

In all, Andrew spent 20 years with the John Lewis Partnership. He began from humble beginnings as a management trainee, went on to head up several sales teams in various branches and became manager of the furniture department in the retailer’s main store in Oxford Street, London. He was then chosen to drive through improvements to John Lewis’s customer services, a post he held for eight years.

As a motivational speaker, Andrew McMillan uses the extensive experience and knowledge that he has gained over the years within one of Britain’s most successful retail organisations. Now he is a recognised expert in employee engagement and improving how customers and end-users interact with service providers.

Even while he was at John Lewis, Andrew was in demand from other businesses wanting his advice on how to develop their own successful approach to customer service. He joined the Customer Experience Committee at the British Council of Shopping Centres and became its chair in 2010.

Since leaving John Lewis, Andrew has worked with consultancy firm Charteris (which has a “customer centric focus”), Plymouth City Council, several NHS foundation trusts, Virgin Atlantic and various other organisations.

To book Andrew McMillan as the speaker at your event, contact Champions Motivational Speakers by completing the online form or calling +44 1509 85 29 27.

  • Retail Speaker
  • Business Speaker
  • Consumer Behaviour
  • Customer Service & Experience
  • Business Strategy
  • Business Competitiveness
  • Event & Conference Host


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