Shaun Smith

Customer Experience Expert

Shaun Smith

Shaun Smith is a British business expert who has worked with some of the biggest companies in both British and international markets with the aim of improving business-to-customer interaction.

Now running his own consultancy firm, Shaun is a customer service expert and strategist who shares his effective employee development model with clients through engaging and straight forward keynote speaker presentations.

Shaun has been a key catalyst in expanding management attention from the narrow focus on customer service to the much wider and strategic issue of customer experience.

He has developed some of the latest thinking and practice around this subject, helping organisations worldwide create a compelling customer experience that achieves brand differentiation and long-term customer loyalty.

In 2002, Shaun founded Smith+co, which works internationally to help leaders define their customer experience and align their organisations to deliver it. In addition Smith+co regularly provides a range of customer experience workshops and branding master-classes for executives who want to think differently and be bolder about their customer experience. Clients include Burberry, O2, IHG, RBS, Paypal, Salesforce.com, Premier Inn, Westpac, UEFA and many others.

Shaun speaks worldwide on customer experience and has been voted one of the UK’s top business speakers. He is a Fellow of the Professional Speakers Association, a Member of the Global Speakers Federation and was recently presented with the Professional Speaking Award of Excellence. He is also a frequent speaker at the prestigious London Business Forum.

To book Shaun Smith as the corporate speaker for your business conference or as the keynote speaker for your specialist sales strategy event contact Champions Motivational Speakers by completing the online form or calling us directly on: +44 1509 85 29 27 today.

“Thought provoking and from my perspective extremely helpful; it has already changed my thinking about an MIA Council agenda that I have been planning! The feedback on your presentation, both at the event and still coming in, has been exceptional.” – Jane Longhurst, Chief Executive, Meeting Industry Association

“We arranged for Shaun to present to the top 500 of one of our major clients in Poland on Customer Excellence. He was absolutely fantastic. He was able to engage the audience and explain the principles of Customer Excellence in a way that they could understand and act upon. The energy was high, there was lots of laughing and the points were made and driven home. We liked his presentation so much that we asked him to speak at the Management conference for PwC in Poland. He delivered a completely different presentation, tailored to our circumstances and managed to wow the audience again. What can I say – I am impressed!” – Andrew Friars- Managing Partner, PwC Consulting Central Europe.

“Your well chosen case-studies and thought-provoking insights gave the team the perfect stimulus for some really beneficial discussion and debate. I’ve had very positive feedback from the team on your presentation and workshop; your contributions have certainly helped to drive a new way of thinking about how we interact with our clients at London Stock Exchange Group. You clearly spent a lot of time getting to know our business and markets, in preparation for your presentation, and your time is very much appreciated”. – Louise Clements Director, Internal Communications & Online London Stock Exchange Group 


In saying that, I would highly recommend you and Champions too. All your dealings in the process of this booking have been highly professional and extremely helpful to us as we have sought to make a b