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In a world where 70% of change initiatives fail, it is highly important that businesses and organisations are equipped to deal with change, and the disruption of failed change. A great way to learn how to be more susceptible to change, is by…

It is believed that workforces and economies are most potent when diversity, equity, and inclusion are embraced fully. As our world becomes more and more globalised, it has become increasingly important to understand what equity, diversity, and…

In early October 2022, National Customer Service Week will recognise the achievements of customer service agents across the world. In a study, 89% of consumers were reportedly more likely to invest in a product or service following a…

AI continues to be one of the most exciting developments of modern society, continuing to advance itself each and every day. Most recently, generative AI has been taking the world of AI and technology by storm, with its innate ability to mimic human…