Customer service is the strategic function that encompasses the support and assistance provided throughout a customer's experience with a product or service. Effective customer service builds strong relationships, and expert customer service speakers foster customer-centric cultures key to driving competitive advantage in business. Bringing expertise and fresh perspectives on customer experience, hire a customer service speaker to inspire exceptional customer service.
Customer Service Speakers
Book The Best Customer Service Speakers For Corporate Events
Customer service, critical to 88% of customers, is as vital as the products and services offered. It shapes the customer experience, influencing satisfaction and loyalty. Effective service creates positive interactions and problem resolution, fostering trust and reinforcing brand value, thereby becoming an essential element in business success and differentiation. Its significance is underlined by the fact that 66% of consumers report that poor customer service interaction can ruin their day, playing a pivotal role in customer loyalty. Customer service guest speakers are hired to invigorate teams, especially for occasions such as National Customer Service Week, as they impart crucial insights on exceptional customer service that boosts customer satisfaction and drives business success.
What is Customer Service?
Customer service is the holistic engagement and support offered to customers throughout their journey with a business, extending far beyond the initial purchase. It encompasses guiding, engaging and assisting customers from their initial adoption of the brand through continuous interaction. Customer service is integral to the overall Customer Experience (CX), influencing how customers perceive and advocate for the brand. This experience is shaped by various factors, including product discovery, ease of transaction, delivery processes and the availability of effective support, either self-service or through human interaction. Effective customer service is key in defining and enhancing world-class CX, requiring ongoing measurement and benchmarking against industry standards and competitors.
Why is Good Customer Service Important?
Good customer service is crucial for business success. Companies focused on customer experience consistently outperform their industries in revenue by 4-8%, demonstrating the direct financial benefits of prioritising customer service. Additionally, 73% of companies with superior customer experience outshine their competitors financially, indicating a strong correlation between customer satisfaction and economic performance. Most compellingly, 73% of consumers cite a good experience as a primary influencer of their brand loyalty. This statistic underscores the vital role of customer service in fostering customer retention and advocacy, ultimately driving long-term business growth and market dominance. Thus, investing in customer service is not just beneficial; it's essential for maintaining a competitive edge.
Source: Forbes
Who are the Best Customer Service Speakers to Hire?
Here at The Motivational Speakers Agency, we are fortunate to work with the best customer service speakers on the circuit. The best customer service speakers are experienced professionals, who utilise their proven track records to enhance customer experience and drive business success. If you are in need of guidance on who the top customer service experts are to hire, refer to our verified selection of the World's Best Customer Service Keynote Speakers to Hire, today!
One of the most important dates for customer service professionals is National Customer Service Week - a week dedicated to the celebration of the importance of customer service and those who support customers daily. National Customer Service Week will be celebrated from the 7th to the 11th of October 2024 - take a look at our official selection of the Best Speakers to Book for National Customer Service Week.
If you want to hire a customer service speaker, contact The Motivational Speakers Agency today! Call a booking agent directly on 0207 0787 876 or complete our online contact form to begin the booking process.
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