Blake Morgan is widely recognised as a leading voice in customer experience, often described as “The Queen of CX” by Meta. As a customer experience futurist, she has built a reputation for helping organisations understand how to place customers at the centre of everything they do. Her work focuses on the evolving relationship between businesses and their audiences, offering clear, practical insights that resonate across industries. This forward-thinking perspective, combined with her ability to communicate complex ideas simply, has made her a sought-after motivational speaker on the global stage.
Blake’s career began in content and conference production roles at IQPC, where she developed a strong foundation in business communication. She later held positions at blueKiwi and Intel Corporation, gaining experience in marketing, digital strategy, and customer engagement. Demonstrating early leadership, she served as President of New York Toastmasters. She went on to found her own consultancy, Artemis, and later launched CXOHouse. Alongside her business ventures, she has worked with major organisations including Coca-Cola, AT&T, and the Federal Reserve Bank, helping them transform their customer strategies.
In addition to her consulting work, Blake is a prolific author and thought leader. She has written three books on customer experience, including 'Customer-Focused Leadership: The New Rules for Building Business Around Today’s Customer', which achieved Business Bestseller status. She has also received significant recognition, appearing on lists such as Top 100 Future of Technology Books and Top 20 Books C-Level Executives Are Reading. She contributes regularly to Forbes and hosts 'The Modern Customer Podcast', where she interviews industry leaders. Her academic involvement includes guest lecturing at institutions such as the University of California San Diego and Columbia University, as well as serving as adjunct faculty at Rutgers University. She also expanded her reach as a LinkedIn Learning instructor.
Blake's effectiveness as a motivational speaker lies in her ability to connect strategy with real-world application. She customises every presentation, ensuring relevance to her audience, and delivers keynote topics such as The 8 Laws of Customer-Focused Leadership and The Four Ways to Make Customer Experience a Decision. By combining research with practical examples from global brands, she makes abstract concepts tangible and actionable. Her energy, clarity, and authority inspire organisations to rethink their approach to customers, making her not only informative but genuinely transformative as a speaker.
