Ron Kaufman is an exceptional motivational speaker for organisations that want to improve performance, strengthen culture and inspire people to serve with greater purpose. Based in Singapore, Ron is recognised as the #1 Customer Service Expert in the World by Global Gurus, a New York Times bestselling author and the Founder and CEO of Uplifting Service. His work helps leaders and teams understand that service is more than a department or process, it is a shared mindset that can transform customer loyalty, employee engagement and business results.
With more than 30 years of global experience, Ron has worked with some of the world’s most respected organisations, including Singapore Airlines, Google, Microsoft, Coca-Cola, HSBC, Toyota and Marina Bay Sands. Ron moved to Singapore in 1990 to support Singapore Airlines and the Government of Singapore in creating a national service quality training organisation, a milestone that shaped his international reputation as a leader in service culture transformation. His practical insight is rooted in real organisational change, making his keynotes highly relevant for businesses facing competition, change or rising customer expectations.
Ron is also the author of the New York Times bestseller ‘Uplifting Service’, alongside 14 other books on service, business and inspiration. Through his presentations, Ron gives audiences clear, memorable tools they can apply immediately, from improving internal collaboration to delivering more valuable customer experiences. His energetic, engaging style makes complex service principles easy to understand, helping employees at every level see how their actions contribute to brand reputation, performance and long-term success.
What makes Ron particularly powerful as a motivational speaker is his ability to connect commercial outcomes with human care. He encourages audiences to serve better, care more and create meaningful value in every interaction. Whether speaking to senior leaders, customer-facing teams or large conference audiences, Ron delivers a message that is practical, uplifting and commercially focused. For organisations seeking a speaker who can motivate behavioural change, build stronger teams and inspire service excellence, Ron is a proven choice.
