Natalie Doyle Oldfield shows leaders that trust is not a vague value, it is a concrete business skill that can be taught, measured and scaled across an organisation. As President of Success Through Trust and a recognised World’s Top Thought Leader in Trust, she has helped companies across North America and beyond turn strong client relationships into a reliable growth engine. Drawing on more than 25 years as a Chief Marketing Officer and senior commercial leader, Natalie understands first-hand how easily communication gaps erode loyalty, margins and reputation, and how quickly performance improves when teams learn to build trust on purpose.
A specialist in customer trust, Natalie created the proprietary Client Trust Index™, a diagnostic that quantifies a company’s ‘Trust Equity’ with its customers and reveals where relationships are at risk. Alongside this, she has developed a proven Trust Building framework and the Trust Mastery Program, which have been used by thousands of leaders, salespeople, project managers and engineers to strengthen client conversations and protect key accounts. In one engineering firm, for example, a technically brilliant but hesitant manager applied Natalie’s principles, grew in confidence with clients and helped secure a multi-year, multi-million dollar contract renewal.
Natalie is the best-selling author of ‘The Power of Trust: How Top Companies Build, Manage and Protect It’ and ‘TRUSTED: The Proven Path to Customer Loyalty and Business Growth’. Her research based approach, including the Building and Protecting Trust Model, has been taught in leading business schools and featured in respected publications. On stage, Natalie blends clear science, practical checklists and memorable stories, giving audiences an immediate roadmap to build and protect trust in every interaction. Whether she is addressing CEOs, front line teams or technical specialists, she shows people exactly how to communicate, behave and follow through in ways that earn long term loyalty.
Recognised as one of Canada’s Most Inspiring Women Business Leaders and Entrepreneurs, Natalie is a sought after keynote speaker, trainer, podcast guest and Forbes contributor. Event organisers who book Natalie do not just get an engaging talk, they gain a practical, evidence based system for deepening client relationships, improving retention and turning trust into a lasting competitive advantage.
