Alan O’Neill is the current Managing Director of Kara Change Management, a company specialising in change management that helps a range of B2B and B2C clients refresh their strategy and culture. He is, however, most widely known for his talents as a change agent, famed for helping to revitalise Selfridges & Co. With over three decades' worth of experience in revolutionising company culture and navigating change, Alan is widely booked as a speaker for his knowledge surrounding organisational development, navigating the increasing influence of AI, change management, and customer expertise. Calling himself ‘The Change Agent’, Alan has worked with clients such as Harrods, Ramada Hotels, Mercedes, Vodafone, and Scottish Power.
Alan has also previously been the owner and Managing Director of Hallmark and the owner and partner of Harvest Resources. Over the course of his career, Alan has also contributed heavily as a non-executive director and continually ensured that companies were driven to optimal success. He has also shared his wealth of knowledge as a Visiting Professor at ESA Beirut and conducted various masterclasses for C-Level executives worldwide. During the COVID-19 pandemic, Alan made it his mission to support companies in shifting to online operations, developing recovery plans, and aiding their return to normality.
He has also dedicated his time to keynote speaking, sharing his expertise on organisational culture, change management, and customer experience. The bestselling author of 'Premium is the New Black: In a World of Dynamic Change Put Customer Experience at the Heart of Your Decision-Making', 'Culture Matters: The Four Must-Have Values to Supercharge Your Business' and 'SHOW ME THE LID ON THE BOX: How to Manage Change with Least Resistance', his new short eBook 'This is So Selfridges!' explores culture and his inspirational journey in transforming the business. Alan’s podcast 'Boardroom Insights' pulls back the curtain on corporate leadership and strategy, showcasing his organisational prowess. He also contributes his knowledge to various publications and is currently a weekly advice columnist for The Sunday Independent.
With a successful career of organisational change behind him, Alan is now a highly popular choice as a speaker for corporate events. Having worked with top corporations such as Toyota, Selfridges & Co., UPS, Intel, Getty Images, and EDF Energy, Alan is considered an influential thought leader in everything change management, corporate culture, the human side of AI, customer experience, and retail management. Using his signature frameworks, such as the 7-Steps to Profit, to guide businesses to success, Alan offers unique and tailored advice to global organisations on how they can put organisational change and customer experience at the forefront of their agendas and revolutionise their companies.
