Mandy Hickson

“Mandy is a fantastic public speaker. She is both inspirational and extremely well prepared. Her ability to relate her own experience working under extreme pressure and in highly performing teams to everyday situations is most impressive. She tops it all with a wonderful sense of humour and great modesty. Listening to her talking about the many challenges that she has successfully overcome should be compulsory for all girls!” – Miriam Gonzalez, Partner Dechert LLP, International Law Firm

“Much like the fighter jets you flew, the noise (feedback) about your presentation can still be heard. The feedback has been fantastic with many saying “Mandy was the most inspirational speaker I have ever heard”. You are extraordinarily talented, hugely determined and beautifully funny with a great ability to connect with people – for such a high flier you are very grounded! Thank you for sharing , it was great pleasure.” – Peter Kenny , Managing Director, Old Mutual International

“Mandy, great to meet you. Your session was particularly well received. I am delighted I was able to stay to hear you talk. Your story is very inspirational and I recognised many of the challenges you have faced as a woman in a predominantly male world as these issues are industry agnostic. I am sure we could spend hours sharing our war stories (literal and metaphorical !). I do all I can to help the next generation navigate these challenges and not experience the same difficulties as those who have gone before. You are clearly doing the same.”  – Sue Fox, CEO I M&S Bank

“I just wanted to say thank you once again for a fabulous talk at our execs conference. They were buzzing afterwards, just as the partners were, and it really made the day. Funny, human and relevant with an appropriate dose of self-deprecation. You went down a storm! Thank you.” – Jonathan Thornton, Managing Partner, Russell-Cooke International Law Firm

Teamwork & Leadership - Mandy focuses on the ability to flex your different leadership and working styles to help tune in better to employees changing needs, whilst also making sure that there is an understanding of employees own natural workings styles, which helps in order to build cohesive teams. She also includes the importance of improving communication skills by having the ability to balance listening and sharing to get the best results. As well as this, she points out the need to empower employees, increasing the feeling of value, by allowing the expression of concerns across the company and acting on those concerns.

Risk Management - The threat of damage, injury, liability, loss, or any other negative occurrence, is why risk management is crucial. Mandy wants to encourage a change of perception so that employees can think creatively, which will help to minimising threat and damage.

Threat & Error Management - Mandy discusses the importance of changing organisational culture to recognise that competent professionals can make mistakes, and why this acknowledgment helps to reduce the development of unhealthy norms. Having open communication in order to report problems is another factor that helps to build up a picture of where the biggest threats lie what needs to be implemented to prevent them. 

Human Factors - Using knowledge from her career, Mandy discusses the importance of understanding human dimension. By using proven techniques from her career, Mandy offers tips and tricks to help achieve the highest performance, whilst protecting your business reputation. 

Crisis Management - Using three important elements to preparing for a crisis, the threat, the element of surprise and short decision times, Mandy looks at how to best manage a crisis. She does this by changing the attitudes to crisis and by prioritising crisis planning. 

Facilitated Debriefing - Putting an emphasis on the fact that everyone has a voice, Mandy looks at focusing on the what (the facts), the why (the cause) and the how (the cure). She also looks at how to improve team performance and tips and tricks to encourage all to speak up.