Vishal Katelia is the Senior Head of Customer and Retail Strategy at Farfetch – a leading global platform for the luxury fashion industry. With over 15 years of experience working in the luxury and lifestyle industry, Vishal possesses a level of expertise in the consumer and retail space that few others can boast. He can now be hired to speak at various events, sharing his insights on consumer marketing, engagement strategies, and e-commerce.
Before his current role, Vishal served as the Head of Customer Strategy and Engagement at Farfetch and previously worked in Customer Strategy for the Store of the Future at Farfetch. He has also been the Group Head of Customer Engagement at Soho House & Co where he oversaw the customer strategy for the company. Vishal is proficient in combining consumer and retail insights with creative thinking, thus creating innovative and unique brand strategies.
Possessing a BSc in Business Computing from the University of Westminster, Vishal started his illustrious career as a Database Marketing Executive and later Database Marketing Manager at P&O Ferries. He then served as a Marketing Manager for Global Database Marketing at Expedia Inc., before joining as a Customer Retention Manager at Mr. Porter. In three years, Vishal progressed to the role of Senior Manager of Global CRM at Mr. Porter.
Vishal’s work is consumer-centric, and he is one of the best in the industry at creating commercially lucrative customer strategies. With a penchant for storytelling and formulating gripping narratives, Vishal is an excellent speaker to hire. He is now available to hire for a wide range of events on luxury retail, e-commerce, consumer marketing, and other related topics. Hire Vishal Katelia today!
