Andrew McMillan is an expert in all things customer service. Throughout his career, Andrew has devoted his work to help better the experience that customers receive in one of the largest department stores, John Lewis. Learning the art of customer service, Andrew has become knowledgeable in organisational development, leadership, services and relationships and enhancing reputation. Frequently booked as a speaker, Andrew has spoken for a variety of FTSE 100 companies and is a positive influence on an organisations customer service.
Best known for working at John Lewis, Andrew spent 28 years with the retail firm spearheading management and customer service along the way. His most accredited roles include Manager of Department Store Intelligence and Manager of Customer Service for the John Lewis Department Store. A pivotal member of the John Lewis staff body, Andrew was involved with market analysis, product development and competitors analysis whilst also overseeing the quality of customer service provided to the store's customers.
In the early days of his career, Andrew began his illustrious career as a management trainee located at the Brent Cross branch of John Lewis. Finding a passion and talent for management, Andrew worked his way through the ranks at John Lewis, later moving to work in the flagship store located on Oxford Street. Andrew went on to spend almost three decades with John Lewis, decorating the stores with awards from the likes of Retail Week and Which?. He later went on to work for Charteris Plc as a Principal Consultant.
Currently, Andrew is the Director of Engaging Service. As Director, Andrew delivers speeches, mentoring and leadership development. Andrew has also acted as a Chair of the Customer Experience Committee for the British Council of Shopping Centres and a judge for the Lloyds Bank National Business Awards in the Virgin Atlantic Customer Experience and Loyalty Award.
Now frequently booked as a speaker for corporate events, Andrew has over 12 years’ experience in speaking on customer service and engagement. He has addressed various FTSE 100 companies and has spoken for over 300 different clients, including the likes of Royal Bank of Scotland, Michael Kors, BP Ultimate and Capital One. As a speaker, Andrew is sought to cover topics such as effective communication, enhancing customer service, organisational development and selling through services and relationships. A knowledgeable speaker, Andrew McMillan is the perfect choice for a range of corporate events.
