A global thought-leader on customer service, Steven Van Belleghem is booked as a keynote speaker to share his insights into how common sense, new technologies and an empathic human touch secures customers time and time again. Also an internationally best-selling author, book Steven to discover what it takes to deliver successful customer service.
Having honed his expertise in customer service, Steven is famed for being the co-founder of Zembro, Snackbytes and Nexxworks. Zembro is a company dedicated to connecting generations through technology, Snackbytes is a content creation company helping clients to retain customers by creating engaging content and Nexxworks is an organisation focusing on bringing customers back to the heart of large organisations. Before creating his own companies, Steven worked as a Senior Consultant for InSites Consulting, with whom he crafted his knowledge of innovative market research.
Outside of his businesses, Steven has also acted as a Marketing Professor at Vlerick Business School and has been a guest speaker at the London Business School. Other prominent roles have included being a Research Assistant for Vlerick Leuven Gent Management School, a board member of Plan International Belgium, a board member of Hello Customer and a Partner & Strategic Advisor for Intracto Digital Agency. As an author, Steven has written internationally best-selling titles The Offer You Can’t Refuse, Eternal, Customers The Day After Tomorrow, When Digital Become Human, The Conversation Manager and The Conversation Company- with When Digital Becomes Human being named the 2015 Best Marketing Book, selling over 150,000 copies.
One of the foremost experts on customer experience in the digital age, Steven is a sought-after keynote speaker on a global scale. Having delivered over 1000 keynote speeches in 40 different countries, Steven combines his customer-centric thinking with his knowledge of new and emerging technologies to educate audiences on what it takes to secure customer engagement. He also has his own YouTube channel, on which he has over four million views. With former happy clients including Disney, Unilever, Microsoft and Google, Steven is revered by some of the globes most popular brands. When looking for a speaker who can help you master star-quality customer service, don’t hesitate in booking Steven Van Belleghem today.
