Geoff Ramm is an industry-leading authority on customer experience, customer service and marketing. Having created OMG Marketing and Celebrity Service, Geoff knows what it takes to help his clients create better customer service systems and experiences, beating the competition in the process. Helping clients to design customer experiences that will have their customers talking about their business for decades to come, Geoff is now booked as a speaker for corporate events to share his marketing wisdom.
After achieving a degree in marketing from the University of Sunderland, Geoff began his marketing career as a Marketing Advisor for CDC Enterprise Agency. Working here for three years, Geoff then went on to be the Marketing Manager of Springfield Motor Group. Gathering his expertise in marketing and customer experience, in 2002 Geoff took his marketing management solo and began his work as a customer experience, customer service and marketing keynote speaker. Now also a revered author, Geoff has written the titles Celebrity Service Superstars: Memorable Experiences That Will Light Up Your Business and Excite Your Customers, Celebrity Service, OMG Strikes Back: Observational Marketing Greats and OMG Observational Marketing Greats.
Geoff has also been the President of the Professional Speaking Association (PSA) and has been awarded the PSAE Award of Speaking Excellence. Leaving his audiences entertained, engaged and inspired, Geoff shares out-of-this-world ideas that challenge his audiences to outperform their competition. Having spoken to organisations and entrepreneurs across six continents, Geoff has formerly shared his marketing expertise with the likes of Specsavers, Sky, McDonalds, Best Western, Sage, Barclays Sheffield Hallam University and Durham University – demonstrating his versatility and ability to speak to all manner of clients on incredible customer service.
A deliverer of interactive keynotes, Geoff is a highly popular choice as a marketing and customer service keynote speaker for corporate and public events. Helping his clients to harness the power of improved customer service and experience, Geoff makes businesses stand out from the crowd and outperform the rest in their respective markets. Having also worked with clients such as The Co-Operative Travel, Swift, Crowne Plaza, Balfour Beatty and Mumsnet, Geoff is an expert in all kinds of consumers. If you are looking for a speaker who will help improve your customer service and provide actionable tips on how to do so, look no further than Geoff Ramm.
In July 2023 we sat down virtually with Geoff Ramm and discussed how you can create a celebrity experience for clients and improve your customer service. Watch our Exclusive Interview with Geoff Ramm.
