Nathalie Nahai

Building Trust, Connection & Discernment in an Age of AI:

• Every day we’re bombarded by new headlines about AI - how it’s evolving, the threats and benefits it poses to our jobs, and how it will transform our lives. Yet how much of this is hype? 
• When it comes to reclaiming our agency, how can we discern fact from fiction? And in the face of increasingly automated interactions, how do we earn trust and prioritise real connection with our customers, while navigating the promise and perils of synthetic relationships? 
• From performance and projection, to AI hype and the five Cs, this talk will show you how to isolate the signal from the noise. 
• From the most exciting advancements in emerging technologies to the most challenging issues they bring, we'll unpack some of the insights, context, and critical skills you’ll need in order to assess and leverage AI to augment (rather than undermine) your work, your social connections, and your future.

Agency, Creativity & Critical-Thinking in an Age of AI:

• As we speed towards a more automated, performance-oriented future, it can be easy to believe there’s increasingly little room for our own creativity, critical thinking, and imagination. 
• And yet cutting-edge research suggests that when it comes to meaningful communication, psychological wellbeing, and a life well lived, there is still a lot to learn about AI's role in our lives. 
• In this revealing talk, we’ll take a peek behind the hype and explore the three universal psychological needs driving human behaviour. From enhancing our autonomy to cultivating belonging through authentic expression, we’ll explore how business leaders and brands can leverage emerging technologies in concert with our deeper desires to cultivate customer relationships that last. 
• We’ll unpack how AI can either undermine or enhance our agency, learn about the hidden cost of uniformity, and how - in an increasingly noisy world - we can harness our creativity as an antidote to automation.

Navigating AI blind spots: Risks & Rewards in an age of AI:

• Across industries, business leaders are turning to AI to enhance productivity, optimise workflows and scale 
  solutions. However as the hype cycle progresses, how can we identify and mitigate the cognitive, psychological
  and relational risks that AI tools present while simultaneously harnessing their benefits? 
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  In this incisive talk, you’ll learn about some of the most costly blind-spots we face, and how to avoid them. 
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  From identifying and mitigating the effects of sycophancy and LLM biases, to reducing the risks endemic to 
  hallucinations, workslop and and the AI authorship effect, you’ll come away with the insights you need to be able 
  to see through the hype and refine your thinking. 
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  This keynote will help you to build stronger “metacognition” so that you can harness AI tools to free your
  cognitive capacities, break fixed mindsets and expand your knowledge, thereby creating the conditions for true
  creativitiy and innovation to flourish

Eudaimonia: Connection & Meaning in an Age of AI:

• This thought-provoking talk explores the intricate balance between the march of automation and human connection, and reveals how we can adapt to a changing landscape of decision-making and engagement in an age of AI. 
• As we look towards a more automated, performance-oriented future - from how we engage consumers to the ways in which we work - it can be easy to believe there’s increasingly little room for our own ingenuity, skills, and imagination. Yet as technology becomes increasingly integrated into all aspects of life, it is precisely our ability to step back and understand others at a more meaningful level that will enable us to thrive. 
• In a quantified world, as marketing transforms from mass media to hyper-personalised, algorithmically targeted content, we must find new ways to reach through the noise to create genuine, memorable moments of connection. Given the challenges we face in retaining human connection in an increasingly technological world, this talk will showcase how our success (or failure) ultimately relies upon our capacity to capture and transport people's imaginations.

Business Unusual: The Psychology Behind Resilient Brands

• In the face of so much volatility, uncertainty, complexity, and ambiguity, and with so much of our communication now online, how can organisations adapt to rapidly changing consumer behaviours and expectations to future-proof their brand and reputation? 
• Drawing upon her most recent book, *Business Unusual*, in this keynote Nathalie explores the role of trust and transparency in decision-making and how to harness trends around social identity, values, and eudaimonic consumerism. 
• From cutting-edge advancements in marketing, customer engagement, and persuasive tech, to leveraging AI to enhance user experience, earn trust, and boost conversions, this rapidly evolving topic is perfect for anyone wanting to get ahead of the curve. 
• Diving into the psychology behind the trends, you'll discover how to meet our deeper hidden needs for self-determination, and learn how to drive meaningful, mutually beneficial customer experiences while earning greater customer trust and loyalty.