Linda Moir, Owner of Putneyred, stands out as an exceptional figure in the realm of customer service and human resources. With a vast reservoir of experience, ranging from leading airlines to managing event services at one of the most prestigious sporting events in the world, her expertise is truly unparalleled.
Linda's journey in the world of customer service and people management began with her acquiring an MA in People Management and Industrial Relations from the University of Westminster. Her academic credentials laid a robust foundation, propelling her into leadership roles at renowned airlines. Serving as the Head of Cabin Service at British Airtours was just the beginning. Soon after, her prowess caught the attention of Sir Richard Branson, leading to her appointment as the Director of Customer Service at Virgin Atlantic Airways. At Virgin, Linda had a clear mandate - 'make flying fun'. Under her guidance, the airline didn’t just take passengers from one destination to another; it provided them with an unforgettable experience. Her ability to mentor and sculpt a management team transformed Virgin Atlantic’s on-board service, earning it numerous accolades.
However, one of her most remarkable achievements was her role as the Head of Event Services for the 2012 London Olympic and Paralympic Games. Entrusted with the mammoth task of overseeing a staff of 20 and managing an impressive 15,000 volunteers, Linda’s leadership was instrumental in ensuring the smooth execution of the event. The success of the Games wasn't just about the athletes or the infrastructural marvels; it was equally about the seamless operations behind the scenes. Linda made that happen.
Linda’s philosophy underscores the significance of an engaged workforce. She firmly believes that in an era defined by tight budgets and wafer-thin margins, an empowered and motivated team can be a game-changer for any organisation. This belief is not just theoretical; her career is a testament to the transformative power of an engaged team. As a sought-after business speaker, Linda has shared her insights with global brands, enabling them to achieve service excellence. Her sessions are not just about theories or concepts; they are rooted in real-world experience, making them incredibly impactful. Whether it's strategies to boost customer service, insights into human resources, or fostering a positive workplace culture, Linda Moir's voice resonates with authenticity and authority.
