Shaun Smith is a distinguished British business and customer experience expert, renowned for his significant contributions to enhancing customer service strategies across the British and international business landscapes. As the Founder of Smith+Co Consultancy, Shaun has dedicated his career to advising some of the world’s largest companies on how to elevate their customer service game. His approach to consultancy through keynote speaking is both engaging and straightforward, making complex customer experience strategies accessible and implementable for his audience. Shaun’s expertise and dedication to improving business strategies through customer service excellence have positioned him as a leading figure in the field, offering invaluable insights and guidance to businesses aiming to thrive in today’s competitive market.
With a career that began at British Airways as Head of Customer Service, Marketing & Sales Training, Shaun played a pivotal role in transforming the airline into a customer-focused entity. His involvement in the ‘Putting People First’ initiative marked a significant shift in the airline’s approach to customer service, laying the groundwork for a culture of excellence that persists to this day. Shaun’s innovative concepts, introduced during his tenure at British Airways, have not only stood the test of time but have also become a benchmark for customer service in the airline industry. His visionary approach and ability to implement effective strategies have been instrumental in redefining customer service standards, making him a revered figure in the business community.
Throughout his illustrious career, Shaun has held several high-profile positions, including Managing Director of Cathay Performa Consulting, Group Advisor for Inchcape Pacific, and Senior Vice President of The Forum Corporation. In these roles, Shaun has consistently led teams to success by focusing on the development and dissemination of superior sales and customer service practices. His extensive experience in consulting for high-profile companies further underscores his expertise and commitment to elevating customer service standards across various industries. Shaun’s leadership and strategic insights have been pivotal in shaping the customer service landscape, making him an invaluable asset to businesses worldwide.
As an author of bestselling books like “On Purpose”, “Bold: How to be Brave in Business & Win”, and “Managing the Customer Experience”, Shaun Smith has cemented his status as a leading authority on customer experience. His global business acumen, combined with a ‘keep it simple’ philosophy, distinguishes him as a unique and compelling keynote speaker. His practical approach to addressing customer experience challenges makes him a sought-after speaker, whose insights and strategies empower businesses to achieve remarkable success in today’s competitive landscape.
