Jane Hawkes has authored two acclaimed books, "Are You Being Served?" and "30 Reasons to Hire a Mystery Shopper". Her book "Are You Being Served?" has been praised by Lorraine Kelly CBE as a ‘delightful, insightful collection of poems’. Jane also hosts weekly Consumer and Business shows on Dean Radio and frequently appears on GB News, BBC One, ITV, and Channel 5. As an award-winning money blogger, Jane shares her expertise in publications like Take A Break, Woman, Pick Me Up, and Woman’s Own Magazines, making her a trusted voice in consumer rights and customer service.
Jane began her career in customer service in 1998, working as Cabin Crew for British Airways. Her prior experiences in hairdressing and restaurants had already instilled in her a natural aptitude for customer service. Jane enjoyed some of her best life experiences travelling the world during her time with British Airways. However, her career as a cabin crew was cut short due to a diagnosis of MS. Following this, Jane dedicated herself to advocating for consumers, helping them secure refunds and better service through her blog, Lady Janey Fighting for Excellent Customer Service. Her blog covers diverse topics, from obtaining refunds from British Airways to contacting Evri for lost parcels.
Jane is a revered expert on consumer behaviour and customer service, recognised as one of the Top 5 Consumer Champions in the UK. With a wealth of experience and a passion for excellence, Jane advises clients on a range of issues, encouraging companies of all sizes to uphold the highest standards of customer service. Regularly appearing on various radio and TV shows, Jane provides invaluable advice on coping financially, especially in challenging economic times. Described as having a ‘delightful and insightful’ outlook on customer service, Jane is the ideal keynote speaker for events focused on customer service, consumer finance, and personal finance.
Jane’s efforts have helped countless customers advocate for their consumer rights and receive the compensation they deserve. With a Diploma in Customer Service, Jane's authority in the field is well-established. She has featured on numerous TV programmes, including BBC Breakfast, BBC Your Questions Answered, and Rip Off Britain. Her extensive knowledge and experience make her an invaluable speaker on customer service and consumer behaviour. For your next event, Jane Hawkes can provide expert insights on delivering outstanding customer service, dealing with complaints, and gaining and retaining customers, ensuring an engaging and informative experience for all attendees.
