The World's Best Customer Service Keynote Speakers to Hire
Having excellent customer service is a crucial factor in a successful business. Customers are the lifeblood of every company, without them there is no business – thus emphasising the true importance of having World-class customer service at the heart of your business agenda.
What is Customer Service?
Customer service is defined as the assistance and support that is provided to customers when they are either purchasing products or using a business's services. Customer service ensures that customers have the best experience possible with your organisation, making the process of buying products and services easy and enjoyable.
Source: Salesforce
Why is Customer Service Important?
Ultimately, customers are the driving force in business, without them there is no business. However, there are many benefits to having good customer service at the heart of your business:
- Retain customers, generate referrals & increase the customer lifetime value
- Boost employee retention & strengthen company culture
- Create competitive advantage
Source: Indeed
How Can I Improve Customer Service?
There are many ways that you can improve customer service, including working on skills such as empathy, patience, clear communication and listening. With the field of customer service so broad, another great way to improve and increase understanding of how to deliver outstanding customer service is to hire a customer service keynote speaker!
Source: Forbes
How to Hire a Customer Service Keynote Speaker:
To hire a customer service keynote speaker, contact The Motivational Speakers Agency’s dedicated booking agents today! Browse our selection of the World’s best customer service keynote speakers to hire below, and then give our booking agents a call on 0207 0787 876 or complete our online contact form to start the ball rolling in hiring a customer service speaker.
The World’s Best Customer Service Speakers:
- Mary Portas
- Duncan Wardle
- Geoff Ramm
- Vishal Katelia
- Alex Polizzi
- Alan O’Neil
- Tom Goodwin
- Dave Fishwick
- Anne Lise Kjaer
- Shaun Smith
- Greg Nugent
- Silvia Garcia
- Vladimer Botsvadze
Mary Portas
Mary Portas is widely regarded as one of the foremost authorities on the retail industry, having forged her empire as the ‘Queen of Shops’. The Founder of Yellowdoor, now known as the Portas Agency Ltd, Mary has worked with all manner of clients from Mercedes-Benz to Louis Vuitton and Swarovski, helping them to map out the ever-changing landscape of consumer and retail trends. Having also worked as the Creative Director of Harvey Nichols, Mary has an expert eye for customer experience, which fosters her expertise as a customer service speaker.
Having been commissioned by then Prime Minister David Cameron to conduct a review of the future of the high street, Mary has detailed knowledge of how consumers are changing and how customer service needs to be adapted to suit their needs. In addition to her retail work, Mary has also become a prolific television presenter, presenting her shows Mary’s Bottom Line, Mary Portas: Secret Shopper, Mary Queen of Charity Shops, Mary Queen of Shops and Mary Queen of Frocks. Also the author of Windows – The Art of Retail Display, Mary Portas Shop Girl and Work Like a Woman, Mary is a fantastic choice when looking to hire an astute customer service speaker – hired to detail her expertise on retail customer service and how we can breathe life back into the high street.
Official Feedback for Mary Portas:
"Mary was an excellent speaker. She spoke with great enthusiasm and humour and personalised to our company." - Co-Operative Association
Duncan Wardle
A decorated innovation expert, Duncan Wardle is famed for his role as the former Head of Innovation & Creativity for The Walt Disney Company. Having also worked as the Vice President of Global PR of Disney Parks for The Walt Disney Company, Duncan enjoyed 25 years working for the illustrious global brand ensuring that its customer service was as ‘magical’ as possible. In addition to these roles, Duncan was also the Vice President of Press and Publicity for the Disneyland Resort, once more delivering stellar customer service for the franchise and ensuring that they maintained their dominance as a market leader.
Since leaving the Disney franchise in 2017, Duncan has committed his time to working as a leading innovation and creativity consultant – dedicated to helping clients embed cultures of innovation and creativity into organisations, that ultimately benefit the customer service of the company. Also spending time teaching innovation and design thinking workshops to top clients such as Yale, UF and UNC, Duncan inspires all to think outside of the box when it come to customer service, helping clients to set themselves aside from their competitors with the best customer service money can buy. Awarded with the American Citizen Award and the Duke of Edinburgh Award, hire Duncan Wardle today to learn all about customer service from a person with inside knowledge from the illustrious Walt Disney Company.
Official Feedback for Duncan Wardle:
"He was fabulous! The team loved him and the feedback was really, really positive. We also did an after session 5 star feedback and the majority (99%) were 5’s. I hope you will pass on our appreciation for the work he did to make this a success and we look forward to other opportunities to work together in the future." - GSK
Geoff Ramm
Deemed a ‘marketing guru’, Geoff Ramm has been called ‘a game changer’ by Forbes for his illustrious work as the creator of OMG Marketing and Celebrity Service. Working with esteemed brands such as British Airways, Honda and Bauer Media Group, Geoff is an expert in making customer service strategies the best they can be. Helping his clients to outperform their competitors, Geoff challenges people to look further and think deeper on what customers truly want and need. As a leading expert on customer service, Geoff has shared his expertise in his bestselling books Celebrity Service Superstars, Celebrity Service and OMG: Observational Marketing Greats.
Delivering TED-style speeches, Geoff is also renowned for sharing his ‘120 Challenges’ idea, in which he inspires his clients to adopt and incorporate innovation into their customer service strategies. With such detailed and proven expertise in customer service, Geoff was nominated for the 2016 UK Customer Experience Award and has also been bestowed with the Professional Speaking Award of Excellence. Understanding that top customer service leads to lucrative repeat business, Geoff Ramm is the perfect speaker to hire when looking to learn all there is to know about customer service and creating loyal and happy customer relationships.
Official Feedback for Geoff Ramm:
"Geoff’s presentation was a huge success. I received many positive comments regarding his keynote – many people said he was the best keynote presenter they had ever seen! I have to agree, he captured the audience’s attention with the first words he said and kept their attention throughout the whole hour. He was fantastic!" - Kodak Canada ULC
Vishal Katelia
The Senior Head of Customer & Retail Strategy for Farfetch, Vishal Katelia has enjoyed a distinguished career as a customer-centric and commercially minded customer service professional. Combining his knowledge of both consumer and retail insights, Vishal has spent the past 15+ years painting a picture of what the next generation needs in terms of customer service, in the luxury and lifestyle retail sector. Having previously worked as the Head of Customer Strategy & Engagement for Farfetch, the Group Head of Customer Engagement for Soho House & Co and the Customer Retention Manager for MR PORTER, Vishal has unrivalled expertise on how to deliver unique, innovative and strategic customer service.
In addition to his work in the luxury retail industry, Vishal has also previously worked as the Database Marketing Manager for P&O Ferries, the Marketing Manager of Global Database Marketing and the European CRM Executive for Expedia – demonstrating his versatile understanding of different industries and their customers. Commended for his strategic insights into customer experience, Vishal understands all aspects of customer service – from shop floor retail staff to C-level executives. If you are looking for an expert on customer service with detailed expertise in luxury retail strategy, hire Vishal Katelia today.
Official Feedback for Vishal Katelia:
"Offering key insights at the right moment in clear, actionable ways, and always with customer experience in mind. He can interpret insights and feedback and then to wrap it up in a compelling narrative with clear direction, coupled with creative ideas and execution plans for clients and brand partners. I simply cannot speak highly enough of his insight and impact." - Johnny, Founder, Explosive Brands Limited
Alex Polizzi
Alex Polizzi is a leading hotelier and television personality, famed as the Presenter of The Hotel Inspector on Channel 5. Travelling across the UK, Alex visits a variety of hotels to inspect their customer services and often turn their fortunes around. In addition to her famous programme, Alex has also been the Presenter of Alex Polizzi: The Fixer, Alex Polizzi’s Secret Italy, Alex Polizzi Chef’s on Trial, Spectacular Spain with Alex Polizzi, Our Dream Hotel, Peyton and Polizzi’s Restaurant Rescue and most recently, Alex Polizzi: My Hotel Nightmare.
Having initially started her career setting up a wholesale bakery, Millers Bespoke Bakery, and working as the Manager of Hotel Endsleigh, Alex has a unique perspective of customer service, both from a theoretical perspective and real-life experience of delivering customer services. In 2021, Alex put her detailed knowledge of customer service to the test, when she and her mother opened The Star hotel in Alfriston, East Sussex. In addition to her acclaimed television series, Alex also shares her knowledge of hotel customer service in her book Alex Polizzi’s Little Black Book of Hotels. When looking for a customer service expert who has detailed expertise in the hospitality industry, hire Alex Polizzi today.
Official Feedback for Alex Polizzi:
"Fantastic! A wonderful person to work with who did a fantastic job of being an expert and winning the respect and the warmth of the audience." - Confederation of Passenger Transport UK
Alan O’Neill
A revered businessman, credited for the turnaround of Selfridges department stores, Alan O’Neill has forged a respectable career in customer service. Having worked with clients from all manner of customer service industries, Alan has unrivalled expertise in the customer services of retail, tourism, hospitality and IT services. During his tenure working for Selfridges, Alan was highly responsible for making it ‘the best department store in the world’, polishing the customer service of the department stores to generate growth of £155 million for Selfridges. Having generated such change for Selfridges by improving their customer services, Alan’s expertise in customer service has seen him since work with the likes of Harrods, AIB Bank, Nissan, Intel and Vodafone.
In addition to his work as a change management, organisation culture and customer experience consultant, Alan has also become the author of bestselling books. Alan has authored Culture Matters: The Four Must-Have Values to Supercharge Your Business and Premium is the New Black: In a World of Dynamic Change Put Customer Experience at the Heart of Your Decision Making, both books in which he shares his world-class expertise on providing customers with the best possible service. Having already delivered customer service keynotes for the likes of the DVLA, EDF Energy, Fortnum & Mason, UPS and Ann Summers, don’t miss your opportunity to hire customer service extraordinaire Alan O’Neill
Official Feedback for Alan O’Neill:
"We in BT have worked with Alan O’Neill, not just to help with our own customer service, but to educate our customers on how they can help their customers. You can’t ask for any more than Alan’s track record of success. His insights garnished from customer service case studies across all industries make him a front runner in his field." - Joe, head of Unified Communications, BT Telecom
Tom Goodwin
Tom Goodwin has forged a respectable career working as an expert on digital marketing, and boasts an impeccable understanding of customer service and how to provide customers with the best possible experiences. The Founder of All We Have Is Now, Tom sits at the helm of a leading innovation and transformation consultancy that is helping its clients to navigate the potential of emerging technologies, transforming their customer services. In addition to his work at the consultancy, Tom has also contributed columns to The Guardian and was a founding member of Wharton’s Future of Advertising.
Having initially worked as the Director of Growth and Innovation for DeVries Public Relations and the SVP of Strategy and Innovation for Havas Media, Tom has a detailed understanding of consumer wants and needs, having studied what makes companies grow and spearhead innovation. When hired as a keynote speaker, Tom focuses on topics of digital disruption, business transformation, creating a culture of change, the future of marketing and future trends, all topics that he relates back to customer service and how they will shape the future consumer. Having also authored the bestselling book Digital Darwinism: Survival of the Fittest in the Age of Business Disruption, don’t miss your opportunity to learn all there is to know about improving customer service from a marketing and digital perspective.
Official Feedback for Tom Goodwin:
"Tom is one of the smartest folks I’ve worked with and excellent at managing client relationships. Even faced with the toughest of sells, he can win clients over with his excellent people skills, sharp wit and command of the subject matter at hand… he is quick to recognise game-changing innovations that can deliver strong business results for clients… a positive asset to any workplace." – Andy, VP of Creative Technology, Spark Foundry
Dave Fishwick
Dave Fishwick is a successful businessman, famed as the subject of the Netflix film Bank of Dave and as the Founder of Burnley Savings and Loans Ltd. Having initially found his fortune selling vans and buses, Dave’s company that specialises in this is now the UK’s largest supplier of minibuses. When the 2008 banking crisis hit, Dave made it his mission to meet the changing customer service needs, lending money out at a higher rate to ensure he could provide savers with a good interest rate. Fast forward to the present, and Dave has made countless government and policy-makers pay attention to his revolutionary work in which he prioritises the customers.
Having also been the star of Channel 4’s Bank of Dave, Dave has since gone on to author Bank of Dave: How I Took On the Banks – a book that earned him the title of The Sunday Times Bestseller. Highly acclaimed for his television shows and films, Dave has been awarded with two BAFTA Awards, a testament to his entrepreneurial vision. Having put the needs of his clients and customer service first, Dave is now hired for a range of international speaking engagements, during which he details how he maintained stellar customer service and met the needs of his customer as the Founder of Burnley Savings and Loans Ltd.
Official Feedback for Dave Fishwick:
"Brilliant presentation – grabs the audience from the start." - Yorkshire International Business Convention
Anne Lise Kjaer
A leading expert on consumer behaviour, Anne Lise Kjaer expertly forecasts the ever-changing trends of human mindset and customer service. Currently a Copenhagen Goodwill Ambassador and the Founder of Kjaer Global Ltd, Anne specialises in a variety of subjects under the umbrella of consumerism and customer service, including digitalisation. Understanding the needs of the modern consumer, Anne helps companies to improve their customer services by helping them understand the people they are trying to target.
Having also been a member of the academic think tank Challenge Future, Anne is leading the way to a future that is packed with better customer service, driven by exciting innovations. Having already spoken for the likes of KPMG, Dell, the European Commission and Accenture, Anne is a seasoned speaker who has also delivered the TEDx talks Postcards from the Future, The Power of One and Multidimensional Thinking and Tomorrow’s Women. Covering topics such as connecting to people and mapping the trends of 2025+, don’t miss your opportunity to learn how to improve your customer service with leading futurist and consumer expert Anne Lise Kjaer.
Official Feedback for Anne Lise Kjaer:
"Her research and insight into trends leads to a very interesting presentation which she delivers with energy and enthusiasm." - NOKIA
Shaun Smith
The Founder of Smith+Co Consultancy, Shaun Smith is a leading expert on delivering, designing and defining outstanding customer service and experience. Having founded this leading consultancy on customer service, Shaun has found himself working with the likes of PayPal, Burberry, Premier Inn and O2 to name but a few prestigious clients. Having also spent 11 years as the Director of shaunsmith+co implementing customer experience initiatives, Shaun’s expertise in customer service is unparalleled, trusted by executives to expand management attention from a narrow focus on customer service to a wider and more strategic one. To further spread his expertise, Shaun authored the bestselling book Managing The Customer Experience.
Later releasing the book Bold – How to be Brave in Business and Win, Shaun was recognised as the author of the Management e-Book of the Year. Most recently, Shaun has released the book On Purpose, Delivering a Branded Customer Experience People Love – in which he inspires his readers to place brand purpose at the heart of their business and how to achieve successful customer experiences and customer service. Attending global speaking engagements, Shaun is one of the most sought-after customer service and experience speakers, having also been recognised as one of the UK’s top business speakers. A member of the Global Speakers Federation and presented the Professional Speaking Award of Excellence, don’t miss your opportunity to hire customer experience extraordinaire Shaun Smith.
Official Feedback for Shaun Smith:
"We arranged for Shaun to present to the top 500 of one of our major clients in Poland on Customer Excellence. He was absolutely fantastic. He was able to engage the audience and explain the principles of Customer Excellence in a way that they could understand and act upon. The energy was high, there was lots of laughing and the points were made and driven home. We liked his presentation so much that we asked him to speak at the Management conference for PwC in Poland. He delivered a completely different presentation, tailored to our circumstances and managed to wow the audience again. What can I say – impressed!" - Andrew, Managing Partner, PwC Consulting Central Europe
Greg Nugent
Greg Nugent is revered for his work in the marketing industry, in particular his role as the former Director of Brand, Marketing and Culture for the London 2012 Olympic Games. Having managed everything from customer relationships to branding the games, Greg had a substantial impact on the end product, delivering stellar customer service to a database of 5.5 million attendees. Having also worked on moving Eurostar and HS1 to St. Pancras back in 2003, Greg has always had the best interests of the consumer at heart, dedicated to delivering world-class customer service. Understanding the importance of communicating to customers in a simple yet effective manner, Greg’s customer service also encompasses a consistent focus on brand message and purpose.
Renowned for building world-class customer experience, Greg is now highly sought after as a customer service speaker to share how he played a pivotal role in making the London 2012 Olympic Games a huge success. Having been awarded the Olympic Order of Merit in 2012, Greg is highly regarded by the Olympic committee, commended for his ability to deliver exceptional customer service at large-scale events with international customers. Having also worked for the likes of Weetabix and GlaxoSmithKline, Greg’s CV boasts an array of leading global brands, all of whom trust Greg’s expertise to help them build strong customer service strategies and client relationships. If you are looking for a world-class customer service speaker, hire Greg Nugent today.
Silvia Garcia
Silvia Garcia has worked a decorated career applying behavioural science and positive leadership to marketing and communications, company culture and employee wellbeing. Famed for her former role as the Global Director of Happiness, Marketing and Communication for Coca-Cola, Silvia studied everything from employee retention to workplace relationships and customer service communication. Revolutionising workplaces with behavioural psychology, Silvia has since become the Founder of Feel Logic, a leading consultancy that increases understanding of behavioural science. Building pillars of growth, Silvia empowers organisations to thrive.
In addition to her prestigious role at Coca-Cola, Silvia has also worked as the Health Care Marketing Manager for SCA Hygiene Products and an Expert Advisor for Welcoming America. Having a deep understanding of behavioural psychology, Silvia can apply her expertise to customer service, understanding the mind of consumers and predicting the best ways to deliver customer service based on such understanding. Driving exponential growth through the prediction of consumer trends, Silvia has already shared her expertise at events such as the Global Wellness Summitt – highlighting her expertise as a leading speaker. When looking for a customer service speaker who provides hidden insights into behavioural science, hire Silvia Garcia today.
Official Feedback for Silvia Garcia:
"We loved Silvia’s presentation. Super interesting content, told through surprising and relevant stories for our audience. Silvia is one of those speakers that everyone loves to listen to. Her energy, optimism and vision are contagious and the audience always leaves full of inspiration, ideas and practical examples." - Rosa, Head of External Communication, L’Oreal Spain & Portugal
Vladimer Botsvadze
Vladimer Botsvadze, an award-winning pioneer of digital marketing and transformation, is a distinguished customer service speaker who has left an indelible mark on the industry. His expertise as a thought leader in online branding has made him a respected authority, with millions of viewers worldwide tuning in to his keynote speeches and onscreen commentary. His speaking topics, spanning content marketing to AI and chatbots, are a perfect fit for prominent industry conferences and marketing summits.
Vladimer's effortless storytelling captivates audiences, whether he's addressing digital marketing or tailoring his advice to corporate audiences. With numerous accolades, including being named the No.1 Global Marketing Thought Leader in 2023 and ranked in the Top 10 Most Influential Business Leaders to Follow in 2023, Vladimer's well-researched and authentic insights make him a sought-after speaker, mentor, and influencer in the field.
Official Feedback for Vladimer Botsvadze
"Vladimer is an impressive innovator who is by far a Top 100 Marketing Influencer and proves this every day. His posts reflect current topics on multiple areas of his expertise including social media, the economy, business, technology and common sense. He is bold, smart and creative as well as a wonderful communicator. Whether you need a consultant, speaker or board member, Vladimer will be an asset to your team or event. He has an engaging personality and an impressive network. Highly recommend!" - Lauren, Automotive Expert
Hire a Leading Customer Service Speaker Now!
If you are interested in hiring a speaker from our selection of the World’s best customer service keynote speakers, get in touch with The Motivational Speakers Agency today! Call one of our dedicated booking agents on 0207 0787876 or complete our online contact form to start the process of securing the perfect customer service speaker for your next event.
