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In early October 2022, National Customer Service Week will recognise the achievements of customer service agents across the world. In a study, 89% of consumers were reportedly more likely to invest in a product or service following a…

AI continues to be one of the most exciting developments of modern society, continuing to advance itself each and every day. Most recently, generative AI has been taking the world of AI and technology by storm, with its innate ability to mimic human…

Created by OpenAI, ChatGPT is one of the world’s leading language-processing AI models. Making headlines for its impressive ability to generate human-like text, it has also raised many controversies and concerns, resulting in the UK Competition and…

All of the world’s greatest businesses were born from an entrepreneur who was willing to take the risk of entering the often-complex business landscape. With many business markets now highly saturated, it can be hard to be innovative enough to forge…