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Black History Month Logo
Jack Hayes Official Author Picture
Jack Hayes |
Black History Month is a time to celebrate the great achievements, moments of history and contributions made to society by the Black community. Our latest article discusses the month's importance and how you too can celebrate such a…
Change Management
Roxanna Hayes Official Author Picture
Roxy Hayes |
In a world where 70% of change initiatives fail, it is highly important that businesses and organisations are equipped to deal with change, and the disruption of failed change. A great way to learn how to be more susceptible to change, is by…
Equity, Dversity and Inclusion
Chris Tompkins Official Author Picture
Chris Tompkins |
It is believed that workforces and economies are most potent when diversity, equity, and inclusion are embraced fully. As our world becomes more and more globalised, it has become increasingly important to understand what equity, diversity, and…
Customer Service
Jack Hayes Official Author Picture
Jack Hayes |
In early October 2022, National Customer Service Week will recognise the achievements of customer service agents across the world. In a study, 89% of consumers were reportedly more likely to invest in a product or service following a…